Employees here are grouchy. One time a woman was playing violin in the parking lot. Just sharing her skill and positivity. As I walked in, one of the employees (a lady in her mid 40s) came out and started yelling at the musician. Made me turn around and leave. Be kind to others.
In every area, this hardware store is outstanding. All the staff (cashiers, floor personnel, store manager) are engaged, truly happy to help and be there in the first place, and aren’t done until the customer has exactly what is needed. And that goal isn’t simply pointing you at the requested item and moving on, it is directing their complete attention to each and every customer.
The store may seem small at first, but as a maintenance person, I see depth in all the right areas, and very broad in scope. Without question, this is my go-to hardware store, especially when time is tight and I have to make the right call about who will have it. This store does and will have the hardware I need. I should also add that in my experience, Ace-branded merchandise, though sometimes more expensive, is superior to on-line or big box offerings.
In a word, you get what you paid for.
For me, this store reminds me of how exceptional and important well-run locally-owned small businesses are, when owned and run by people who have expertise in their field (here hardware), and who train and treat their employees with respect, all of which results in an enjoyable, completely satisfying and successful visit every time. This place is the real deal.
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Employees here are grouchy. One time a woman was playing violin in the parking lot. Just sharing her skill and positivity. As I walked in, one of the employees (a lady in her mid 40s) came out and started yelling at the musician. Made me turn around and leave. Be kind to others.
3 months ago0
Now I know why they call it the friendly place...and free popcorn to munch while shopping!
a week ago0
Erroll helped me yesterday with a trailer chain. He was amazingly friendly and helpful. Great service!
6 months ago0
In every area, this hardware store is outstanding. All the staff (cashiers, floor personnel, store manager) are engaged, truly happy to help and be there in the first place, and aren’t done until the customer has exactly what is needed. And that goal isn’t simply pointing you at the requested item and moving on, it is directing their complete attention to each and every customer. The store may seem small at first, but as a maintenance person, I see depth in all the right areas, and very broad in scope. Without question, this is my go-to hardware store, especially when time is tight and I have to make the right call about who will have it. This store does and will have the hardware I need. I should also add that in my experience, Ace-branded merchandise, though sometimes more expensive, is superior to on-line or big box offerings. In a word, you get what you paid for. For me, this store reminds me of how exceptional and important well-run locally-owned small businesses are, when owned and run by people who have expertise in their field (here hardware), and who train and treat their employees with respect, all of which results in an enjoyable, completely satisfying and successful visit every time. This place is the real deal.
a year ago0
Everything is super expensive, but they do have some hard to find stuff.
4 weeks ago